Refund Policy

At WhiteGold Shilajit, we are committed to providing our customers with the highest quality Shilajit products. We understand that sometimes purchases may not meet your expectations, and we want to ensure your satisfaction.

Refund Eligibility:

• You are eligible for a full refund if you are not satisfied with your purchase within 15 days from the date of delivery.
• The product must be unused and in its original, unopened packaging.
• To initiate a refund, please contact our customer service team at [whitegoldshilajit@gmail.com] within the 15-day window.
• A proof of purchase (such as your order number or receipt) will be required for all refund requests.

How to Request a Refund:

1. Email us at [whitegoldshilajit@gmail.com] or call [0313-0000544].
2. Provide your order number, the reason for your refund request, and any other relevant details.
3. If the product is eligible for a refund, we will provide you with instructions on how to return it.

Return Shipping Costs:

• Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item, damaged product).
• We recommend using a trackable shipping service to ensure your return reaches us safely.

Refund Process:

• Once we receive your returned product and verify its condition, your refund will be processed to the original payment method within 7-10 business days.
• If the product is not returned in its original, unopened condition, we reserve the right to deny the refund.

Exceptions:

• Shilajit is a natural supplement, and due to hygiene and safety regulations, once the product is opened or used, it cannot be refunded unless there is a manufacturing defect or error in shipping.
• Refunds are not applicable on items marked as “final sale” or on promotional purchases unless otherwise specified.

Contact Us: If you have any questions or need assistance, feel free to reach out to us at [whitegoldshilajit@gmail.com]. We are here to help!

Thank you for choosing WhiteGold Shilajit!